Active Weather Issues
| Title | Description | Agency | Date |
|---|---|---|---|
| Assessment pressure pans not showing | I can create pressure pans in the diagnostics menu but they do not show up on the assessment. | TRRC | 5/1/2026 2:23:38 PM |
| No pictures WO#2026-002-111-21 | Install tech can see pictures on his end (tablet) - but I can not see on my end (desktop) | MCHA | 5/1/2026 11:00:34 AM |
| total cost incorrect 2025-023-007-10 | 2025-023-007-10 total job cost not adding up correctly on all screens. correct amount on work order but INCORRECT amount reflected on SOW screen and Dashboard. I closed the job yesterday and noticed the mistake today when I tried to send invoice out to payment. SEE ATTACHED WORD DOC PLEASE! | RHSD | 5/1/2026 10:23:23 AM |
| error in assessment status/job status | job # 2025-003-153-2 Casey job is in completed status and has been released to contractors on 04/06/2026 went in today to look at the job and it stated that I couldn't get into the scope because the assessment wasn't in complete status. Went to assessment and it had items missing from general information and the client interview. Measures were still there. I fixed the general and client but it will not let me put it in complete status for some reason. | SDCI | 4/30/2026 3:05:58 PM |
| Iwx user permissions did not update | I upgraded the role of user alex.guevara@cedaorg.net to coordinator but the permissions did not take, its been over 24hrs since the change was made. He tried to cancel a job and the cancel option was greyed out on his screen, see screenshot attached. | CEDA | 4/30/2026 2:25:55 PM |
| Follow up to Issue Number: 3645 / Job | We are still seeing the furnace on the inspection side for CEDA HVAC side, see the screenshot attached Job (2025-021-31-1607 (3317 S Seeley ) | CEDA | 4/30/2026 12:04:44 PM |
| 2025-021-31-920 - negative SIRs on the AC unit replacements | We are having negative SIRs on the AC unit replacements for job 2025-021-31-920, see screenshot attached | CEDA | 4/28/2026 4:56:43 PM |
| 2025-021-31-1709 - Cannot upload docs on Iwx | 2025-021-31-1709 - Cannot upload a copy of the manual J to the attachments section of Iwx as it just keeps loading. Will upload screenshot here | CEDA | 4/28/2026 4:45:48 PM |
| Can not move job to done status #2026-024-23-1 Candace Leonetti | Job # 2026-024-23-1 will not move to done status. when i click on done it says " All Work Orders are not in a finalized status. The Job can not be moved to Done." when I go to inspections it shows the attached screenshot showing Redemption Contractors is ready for reinspection. when i go into the inspections it shows everything passed inspection. | ERBA | 4/27/2026 5:03:14 PM |
| entering contact | marlon morgan is saying they are already in the system but cant find them | WEEO | 4/23/2026 2:53:03 PM |
| entering contact | trying to enter sandy (sandra) schoeker in the system and is says we already have her cant find her | WEEO | 4/23/2026 1:45:58 PM |
| Application will not accept extra labor dollars | 2026-015-77-7 Knight, line item H&S Correcting/repairing leaking fuel line will not accept extra labor of $10.30. | WEEO | 4/23/2026 1:40:44 PM |
| entering contact | lyla danbury is showing as already in system we cant find where she it | WEEO | 4/23/2026 1:14:57 PM |
| Client in the wrong Agency | I cant recall if I have flagged this previously but we have a client that appears on our portal 2026-022-97-13 from 2745 W Lucia Ave, Waukegan, Waukegan Twp and we are not sure why this is showing up for us | CEDA | 4/20/2026 2:55:56 PM |
| Error uploading Deferral form on attachments | We are encountering an issue where we try to upload a deferral form to job 2025-021-31-464 and the we get stuck on the loading screen and the attachment never gets uploaded, see screenshot attached. | CEDA | 4/17/2026 11:33:33 AM |
| Analytics Tiles | I accidentally hid some of my Analytics Tiles on the home screen and have no idea how to bring them back | MCCD | 4/16/2026 10:07:34 AM |
| Please add new coordinator to WEEOC agency users | Bradley Doyle, wxcoord@weeoc.org rights: Agency Coordinator/Admin 618-443-5231, option 6 | WEEO | 4/14/2026 2:36:55 PM |
| Job: 2026-038-167-52 Job Status: Scope of Work Customer Info: Shelly Redpath, 1528 Selinger St, | 1993 2 ton Goodman AC IWx has a SIR .13 and but rated at 10.56 SEER (33 yr old unit lol that was 10 SEER new) Studies/reports show it at 8-10 SEER at best. This isn't right when we are suppose to be helping clients not cheating them. Please offer direction or an explanation. Lenny Hamende | SCDC | 4/14/2026 2:14:46 PM |
| Need an address change | I need to update the clients address to 1608 N. 28th St Springfield, IL 62702 | SCDC | 4/14/2026 9:17:18 AM |
| Can't open blower door information | I need to be able to click on Initial Blower Door and see what values were inputted by the assessors and I can't, I just get a screen with a spinning circle and it never loads | PNOW | 4/13/2026 10:45:16 AM |
| under assessment cannot enter pressure pan | first pressure pan was #9. went to enter and it dissapeared. tried again and it went to pressure pan 10 | WEEO | 4/13/2026 10:37:46 AM |
| Denied Job no prev WX date or job number | Denied Job no prev WX date or job number application 0000018082 | LCCA | 4/10/2026 9:19:39 AM |
| SOW ghost funds for two jobs | We are dealing with SOW ghost funding for (31-595) 3905 W 77th St, Chicago, over 10k in DOE funding after switching for BIL as requested. Only 10k in DOE funding actually allotted throughout job total and (31-705) 8930 S East End Ave, Chicago, BIL funding exists even though all funding allotted to BIL has been moved to regular DOE | CEDA | 4/9/2026 7:16:23 PM |
| EST user getting Error while entering an application | We were informed that EST user crogers323@sbcglobal.net, Charles Rogers is getting an error message when trying to enter an application: "An error occurred trying to process your request. For further assistance please contact support." | CEDA | 4/7/2026 7:24:40 PM |
| 2026-017-49-4 Charlene Devall | We did the Arch final on this job. The water heater stopped working last week. I entered a change order and moved the water heater to inoperable and asked for the electric water heater to replace it. I called for a electric tank water heater, and sealing boots & registers, the current Work order SIR dropped to .58 with the water heater checked, unchecked .85, unchecked Seal B&R .91 and the Optimized Work Order dropped to .75 again the optimized is lower than the current work order SIR. | CEFS | 4/7/2026 4:20:18 PM |
| Pre-Application Issue | This client called in and has gotten married (Durbin) since we did the pre-app (0000025067). I have changed her last name and can find it when I search by that name, however, when you open the application it still has her maiden name (Burry). Not sure why when we make a change it doesn't change it throughout the whole application.... | CEFS | 4/6/2026 3:38:08 PM |
| M.F. PROPERTY ERROR | ERROR OCCURS WHEN TRYING TO CREATE A M/F APPLICATION. ALL INFO IS ENTERED. FORM WON'T POPULATE AGE BASED ON BIRTHDATE. PLEASE ADVISE | ECIC | 4/2/2026 3:41:01 PM |
| Wrong costs in SOW | Noticed while in the SOW that the material and labor cost in Quadrant 4 for one of our contractors doesnt match the cost in the catalog. The contractor is Goley, the package in question is "Contractor - Cellulose Open Blow - R-30", and the job I noticed it on is 2026-055-119-16. This is actually affecting all of our cellulose open blow packages for this contractor. The funny thing is it is actually calculating the correct cost in Quadrant 1 and the cost are correct in the contractors work order. | MCCD | 4/1/2026 9:16:58 AM |
| Central A/C Tune & Clean | Job 2026-055-119-12 - Originally called to replace 32-year-old central A/C, but cant because of a horrible SIR. So, I would like to call for a CAC tune & clean, but I cant because I can only select one retrofit and it wont let me unselect A/C replacement. | MCCD | 3/31/2026 11:31:53 AM |
| Errors | I received a change order to remove the condensate pump off the furnace. This job has been done and had a positive SIR prior to me removing the condensate pump. Now I have 3 errors and no SIR over 1. The Errors make no since. | CEFS | 3/31/2026 9:23:24 AM |
| Application Issue | I entered an application for a person last year that was denied due to being Wx'd within 15 yrs. He doesn't live at that address anymore so I tried to go into the application to put the correct address. It won't let me edit the app bc it is denied, however, it won't let me start a new one because we already have that SS# in the system. Please advise. | CEFS | 3/26/2026 3:17:53 PM |
| SOW boxes getting unchecked | One of our supervisors working on the SOW reports of a constant issue that whenever we have to go back into the SOW when it's completed for any reason either it be a change order or whatever else some boxes get uncheck and then the contractor cannot see the line items on the WO, he provided a screenshot of a recent occurrence, See example screenshot from job 2025-021-31-1548 | CEDA | 3/26/2026 3:06:18 PM |
| Pre-Application Issue | I am looking at the jobs that say Pre-App Not Complete. I have two that actually have priority numbers even tho they say Not Complete. I went into them to be sure everything was complete and submitted but it says it can't be submitted because it's not complete??? They are app # 0000045271 and 0000092696 | CEFS | 3/25/2026 9:36:11 AM |
| Can't log in the app. | I performed an assessment yesterday 2/23/2026 in the field with the system on offline mode. Everything was working fine until I started entering the furnace information and the app kept loading with no end in sight. I existed out from the app and tried re logging in but still wouldn't get into the system. I came back to the office with a secure network, and the app is still not letting me log in, the entire job wasn't able to sync. However, I can log into the system on a PC without any issues. | MCCD | 3/24/2026 8:50:20 AM |
| 2026-017-49-5 | This job will not allow the 50 yr old boiler, 32 year old central air, 27 yr old water heater. We are supposed to replace old in efficient appliances. How are all of these old appliances not rating a higher SIR then these. If any of these items are checked to replace the over 3 SIR drops under a 1 | CEFS | 3/23/2026 3:35:36 PM |
| Error's | When I opened the job list I got the error, Closed the error box and opened a job and got the error listed twice, clicked back to the job list and got the same error listed 3 times. | CEFS | 3/23/2026 10:50:21 AM |
| Stepanie Haines job # 2025-042-19-4 | There is a funding source allocation discrepancy between final costing and closed, The SIR changed on an invoiced line item and dropped below low 1, the job needs to be reopened and adjust SIR. | CCRP | 3/18/2026 4:41:34 PM |
| A/C replacement SIR | On Job 2026-055-119-12 we are trying to replace the existing central A/C. It is 31 years old and only SIRs at .20, we have been seeing this a lot. We just want to make sure it is calculating correctly in the system and make sure we don't have something entered wrong that would be causing this. | MCCD | 3/18/2026 4:25:39 PM |
| Change Log Request | The agency we work with can change at anytime, any measure and we get no alerts that this is occurring. It makes it difficult to track expenses and material needs and it would be nice if there was a log that described the changes for reference. | PNOW | 3/17/2026 10:17:01 AM |
| Intake site | I was trying to update the name of SHA unit "10", along with the other units so they could all be in order. It was not updating so I deleted it thinking it would just delete the information and let me enter the new information. It deleted the unit and I need it added back. Also when updating the information Ive been clicking update and save, it switches back to the previous information that im trying to change. It let me change 2 of them with no issues. | SCDC | 3/11/2026 4:20:06 PM |
| 2026-017-135-7 | Did an assessment today in offline mode took all pictures and when I got back to the office to complete the assessment I turned it online to sync and lost every picture that was attached. I thought this was fixed. | CEFS | 2/18/2026 4:15:22 PM |
| login issues | every time i go to log into IWx I have to put in my information and submit it twice to get a code texted to my phone. I spoke with several other users that are experiencing the same thing. | ERBA | 2/17/2026 1:00:23 PM |
| 2025-017-173-1 | This job has been completed for months. After changes were made the SIR dropped below 1. We sent this up after the changes were made and are still waiting for something to be done so it can be closed. This job was rolled from last py and we have approval for 3 funds on it. Please close this job or make it so we can. | CEFS | 2/12/2026 7:31:42 AM |
| System says Social Security number already used | Steven Hoffmann, new contact, will not save as it says SS number is already in use. I sorted the SS numbers in CONTACTS and do not see his number. XXX-XX-3453 | WEEO | 2/2/2026 10:42:22 AM |
| 2026-017-25-1 | job does not have an overall SIR. only has 3 retrofits however the system will not allow us to install the furnace or the R-19 insulation to bring it up to a R49. | CEFS | 1/28/2026 8:22:15 AM |
| 2025-017-49-6 | uploading another file didn't look like last one went. These are screenshots of the sytem when I made changes. | CEFS | 1/26/2026 9:39:17 AM |
| 2025-017-49-6 | This job has an inoperable AC and a water heater that is 20 years old. The client is using 2 window units. We asked to replace the AC and WH however neither will SIR. The furnace is only 1 year old and it gets a 1.13 SIR. Something is wrong with the systems calculations. This is happening more and more that we can not get an SIR on a inoperable AC | CEFS | 1/26/2026 9:38:03 AM |
| 2025-017-21-10 | Clients only heat source is a unvented propane space heater. We are asking for a mini-split to be installed I e-mailed my tech on 12-2-25 assuming it would need a fuel source change and a special calculation to approve this change. I am still waiting for this job to be manually delt with so we can proceed to do the work on the home. Keith was at the assessment on this home with Riley. | CEFS | 1/26/2026 8:58:16 AM |
| 2025-017-173-2 | Optimized SIR is .68 Current SIR is .74 with items under a 1 SIR something is wrong with this job or with the system I issued a help ticket prior to this on this job on 1-6-26 and still have not received any HELP with it. | CEFS | 1/26/2026 8:51:26 AM |
| Unchecking lines | Every time I check the Utility box it removes the checkmark from the work order column | CEFS | 1/20/2026 4:25:24 PM |
| 2026-017-49-4 | Optimized SIR lower then Current SIR. System rechecks window caulk when I recalculated SIR | CEFS | 1/6/2026 9:36:38 AM |
| priority ranking incorrect | app# 16148 Keith Streeter: I updated income & submitted & now it changed the priority ranking from 4 to 0. the applicant is a senior & disabled (which still shows checked on summary page). Also, the household annual income is showing 0 even when I put in the ssa amount. | RHSD | 9/26/2025 10:04:20 AM |
| Expired or Denied | Client did not respond to reverification within the 45 day timeframe and we set the application to expired. It is still saying the application expires in 2026. Should this instead be set to denied so that the Work Order can also be cancelled? SOW of was completed but not able to send out before the client reverified. Time is now up. 2025-028-43-114 | DCDH | 9/5/2025 3:19:30 PM |
| County Issue Again | I tried to finish a pre application for a lady in Sullivan and as soon as I saved the screen with the address I got the message that our Agency doesn't service this county (Moultrie). She is in Sullivan and is already in there but the pre-application isn't completed. Her name is Rachel Artrip. | CEFS | 2/25/2025 5:42:04 PM |
| County Issue | I had sent in a Help Desk ticket for Fayette County back in December. I was getting the error message that we don't Service that county. It had appeared that the issue was corrected, however, I just was able to reach a lady that I got the message on and guess what.....SAME issue! First of all it said that SS# already existed, so I searched for that SS# and the system had actually saved that, so I proceeded to enter her address and verified it, and then got that same message again! | CEFS | 1/13/2025 4:51:49 PM |
| change orders status question | Contractor was wondering , how do they know change orders are approved aside from going into the work orders line items line by line? Do they get notified with notifications? Guidance is appreciated. Thanks | NICA | 11/19/2024 11:31:04 AM |
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