Active Weather Issues
| Title | Description | Agency | Date |
|---|---|---|---|
| Error when verifying address | Similar issue as the one I previously submitted except this one is a new client and I was trying to do a pre application, and it did the same exact thing with the address in pleasant plains | SCDC | 12/22/2025 4:22:13 PM |
| unable to verify address - Timed Out | We are trying to approve a client and unable to verify the address. Timed out. 213 Arbor Ridge Dr Montgomery Il 60538. Kane County. Will not allow us to save going forward from that point. | CCIN | 12/16/2025 9:58:21 AM |
| can not delete items | currently can not delete items from the attachments section of the summery screen. screen shot is difficult | NICA | 12/16/2025 8:50:36 AM |
| Okta user creation error | I just attempted to create a new user on OKTA and I got a "Workflow failed, please contact an administrator" message, see screenshot attached. This is for: Melissa Parks workerseducationsociety@gmail.com | CEDA | 12/8/2025 2:13:42 PM |
| Okta user creating error | I just attempted to create a new user on OKTA and I got a "Workflow failed, please contact an administrator" message, see screenshot attached. This is for: Devonya Parks dparks323upt@gmail.com | CEDA | 12/8/2025 2:00:32 PM |
| Okta User creation Error | I just attempted to create a new user on OKTA and I got a "Workflow failed, please contact an administrator" message, see screenshot attached. This is for: Joan Clay jclay.ihh@gmail.com | CEDA | 12/8/2025 1:49:27 PM |
| OKTA system error for account creation - Intake User | I just attempted to create a new user on OKTA and I got a "Workflow failed, please contact an administrator" message, see screenshot attached. | CEDA | 12/8/2025 1:23:49 PM |
| County Issue Again | Trying to add a client to the Priority Waiting List. He lives in Patoka which is mostly Marion County, however, he pays his taxes to Fayette County. The system keeps reverting it back to Marion. I have verified that he is in Fayette by looking at the Supervisor of Assessment's website. It is App# 0000088523 | CEFS | 12/1/2025 9:47:34 AM |
| CANNOT UPOAD FILES TO Application: Hubbard Trail Terrace Building 1 | System won't allow me to upload files for our Multi-family attachments. Ring of frustration goes on and on and on. I was able to do one, but that was it. It did this before when trying to upload docs for desk audits. Please help. | ECIC | 11/26/2025 9:44:41 AM |
| agency users can not access IWX | Christina Wooley christinaw@erbainc.org, Jamey Bowman jameyb@erbainc.org, Alaina Burson alainab@erbainc.org, and Denise Croft denisc@erbainc.org none of these agency users can get access to IWx. they keep getting message that password or login is not correct. when they try doing change password it still will not let them. | ERBA | 11/19/2025 4:37:21 PM |
| IWX did not catch a Prior 12yr - App 0000051693 | IWX did not catch a Prior 12yr - App 0000051693 Unfortunately, IWX did not catch it and there is no way we would have known otherwise. We will deny it on our side right now. See screenshot attached | CEDA | 10/16/2025 9:59:33 AM |
| 10.16.25 Updated Contractor App issue - Warning not on Microsoft Edge similar to Help Desk Ticket 2 | 10.16.25 Updated Contractor App issue - Warning not on Microsoft Edge similar to Help Desk Ticket 2860 issue. Unable to use the shortcut “app” downloaded per provided instructions. Cleared all cache etc. on Microsoft Edge browser. Closed browser. Logged in. Getting the “Warning Failed to fetch Unknown due to server unavailable” error. ATTACHMENT w/ more characters to explain. | BCMW | 10/16/2025 9:48:49 AM |
| 45 day reminder checkmark | 45 day reminder checkmark is appearing on jobs that were completed last program year and are in completed done status. This is also skewing the number of full application approved # in the APR. Applications that do actually need reverification are not prompting reverification. | DCDH | 10/8/2025 2:00:07 PM |
| priority ranking incorrect | app# 16148 Keith Streeter: I updated income & submitted & now it changed the priority ranking from 4 to 0. the applicant is a senior & disabled (which still shows checked on summary page). Also, the household annual income is showing 0 even when I put in the ssa amount. | RHSD | 9/26/2025 10:04:20 AM |
| not prompting reverification, all expiring soon | Screenshot of internal spreadsheet with approved dates and addresses. All expiring in less than 45 days and the system is showing 0 reverifications. | DCDH | 9/25/2025 8:52:36 AM |
| system did not prompt reverification | Client app expiring soon, but system did not prompt reverification. Changed status to update requested but application is not asking for income reverification within interview. Please see attached screenshot and notes. Client is LIHEAP, will upload LIHEAP docs directly to summary page for now. address: 856 Groton Ln. Bartlett, 60103 | DCDH | 9/25/2025 8:37:50 AM |
| 9.22.25 HelpDeskTicket 1609 resolution inaccurate 9.19.25. Screenshots attached. Letter is not inc | 9.22.25 HelpDeskTicket 1609 resolution inaccurate 9.19.25. Screenshots attached. Letter is not included in email referenced in Resolution Notes. | BCMW | 9/22/2025 9:46:17 AM |
| 9.8.25 Job Summary uploaded 13 documents took 53 minutes. PDF documents are no larger over 3500kb. | 9.8.25 Job Summary uploaded 13 documents took 53 minutes. PDF documents are no larger over 3500kb. Edge browser uploaded 11 documents 40 minutes. Opera browser 13 min to upload 2 documents. All cache is cleared at the end of the day. Unable to upload video due to size limitations. | BCMW | 9/8/2025 2:46:09 PM |
| Expired or Denied | Client did not respond to reverification within the 45 day timeframe and we set the application to expired. It is still saying the application expires in 2026. Should this instead be set to denied so that the Work Order can also be cancelled? SOW of was completed but not able to send out before the client reverified. Time is now up. 2025-028-43-114 | DCDH | 9/5/2025 3:19:30 PM |
| Reverification not accepting in IWX | Please see the attached list of applications that will not populate the “Reverification Accepted Date” in IWX after following the instructions in the Training. This a follow up to our internal team emailing back on 8/14/25 | CEDA | 8/26/2025 10:38:55 AM |
| Unit not saving in Multifamily | unit applications in Multi-family will not save. Summary screen states 1 unit approved, on the applications page all 18 units say denied, on the property group page states 0 approved, and all unit apps are blank. Please help. See attachment | LCCA | 8/22/2025 9:07:37 AM |
| reverifications 0 priority | Some of the applications we have reverified are populating a 0 priority after reverification. | DCDH | 8/14/2025 9:23:28 AM |
| intake worker can not get signed on to IWx | Denise Croft denisec@erbainc.org Vonnie Darnall vonnied@erbainc.org and Christina Wooley christinaw@erbainc.org , none of these intake persons can get onto IWX. | ERBA | 8/12/2025 11:04:48 AM |
| 8.11.25 File size upload limit and file type request | 8.11.25 File size upload limit and file type - what are the file size limits? | BCMW | 8/11/2025 10:45:12 AM |
| 8.7.25 Denied applications on iWx Job Status = Assessment erroneously when no assessment had previo | 8.7.25 Denied applications on iWx Job Status = Assessment erroneously when no assessment had previously been started etc. List of multiple applications needing job status corrected ATTACHED. (A few are in different erroneous job status) | BCMW | 8/7/2025 8:47:58 AM |
| County Issue Again | I tried to finish a pre application for a lady in Sullivan and as soon as I saved the screen with the address I got the message that our Agency doesn't service this county (Moultrie). She is in Sullivan and is already in there but the pre-application isn't completed. Her name is Rachel Artrip. | CEFS | 2/25/2025 5:42:04 PM |
| County Issue | I had sent in a Help Desk ticket for Fayette County back in December. I was getting the error message that we don't Service that county. It had appeared that the issue was corrected, however, I just was able to reach a lady that I got the message on and guess what.....SAME issue! First of all it said that SS# already existed, so I searched for that SS# and the system had actually saved that, so I proceeded to enter her address and verified it, and then got that same message again! | CEFS | 1/13/2025 4:51:49 PM |
| change orders status question | Contractor was wondering , how do they know change orders are approved aside from going into the work orders line items line by line? Do they get notified with notifications? Guidance is appreciated. Thanks | NICA | 11/19/2024 11:31:04 AM |
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